ZigiOps synchronizes data bidirectionally between Jira Service Management and client-side platforms — reducing manual overhead, accelerating resolution timelines, and giving operations teams consistent visibility across all engagements.
Organizations running JSM alongside client platforms such as ServiceNow, Salesforce, or BMC Remedy face recurring costs from data fragmentation: engineer time on manual entry, SLA exposure from delayed escalations, and service quality degraded by inconsistent information across systems.
Manual replication of ticket data between JSM and client platforms is a recurring cost that grows with client count. That time is better allocated to resolution work.
Without automated propagation, client-side updates are not reflected in JSM in real time. Teams operate on incomplete information, which affects response quality and SLA compliance.
Point-to-point scripts built in-house require continued upkeep and tend to break during system upgrades. The ongoing maintenance cost typically exceeds the initial build.
When tickets must move between systems, handoffs frequently stall or fail to reach the correct destination. This breaks resolution timelines and affects client-facing service commitments.
A no-code integration platform that manages the data flow between JSM and client-side platforms. Field mapping, transformation logic, and business rules are configured through a visual interface, without engineering involvement. Records are synchronized in real time, in both directions.
Records created or updated in JSM are reflected in the client's system immediately, and vice versa. No manual steps. No batch jobs waiting overnight. The integration runs continuously and keeps both platforms aligned record-by-record.
Field mapping, value translation, and conditional logic are all managed through a visual interface. No code, no development resources, no waiting on engineering capacity to ship a new client integration.
Field maps, business rules, and credentials are isolated per account. No cross-tenant data exposure, no risk of one client's logic affecting another's sync.
ZigiOps ships with native connectors for ServiceNow, Salesforce, Zendesk, BMC Remedy, Freshservice, and PagerDuty. No custom development required to establish connectivity — point the connector at the client's instance, map the fields, and the integration is live.
ZigiOps sits as a processing layer between JSM and client-side systems, handling record retrieval, field mapping, and delivery in real time. Every operation includes error handling, retry logic, and a full audit log.
ZigiOps processes data in transit and retains no persistent copies of synced records. The platform deploys within your existing infrastructure and does not depend on third-party data storage.
Runs inside your own infrastructure or cloud VPC. No dependency on third-party data hosting.
Records are processed in flight, not stored. Eliminates a class of data exposure risk by design.
All API communication over HTTPS. Credentials stored in encrypted vaults accessible only to authorized personnel.
Granular permissions govern who can configure integrations, view logs, or trigger syncs.
Each client integration runs in its own scoped config. No data cross-contamination across accounts.
Every sync is logged and timestamped. Failure alerts provide the visibility required for compliance review.
Integration projects most commonly fail during implementation. ZigiOps assigns a dedicated engineer to your deployment from the outset — one with direct knowledge of your environment, field structure, and client systems. Support continues after go-live as your client base expands.
A single engineer is assigned to your deployment and remains the primary contact throughout. Familiar with your configuration and client requirements from day one.
A shared Slack or Teams channel provides direct communication with ZigiOps engineers, bypassing standard support queues for faster resolution.
Production issues receive priority handling. Median first response time for critical issues is under four hours.
As your client base grows, ZigiOps assists with extending and refining integration configurations at no additional cost.
ZigiOps will configure a working integration using one of your real use cases — your systems, your field logic, your data. The output is a functional demonstration suitable for internal review, not a scripted product walkthrough.
A working integration on your real environment, in under a week, with no commercial commitment required.
Two paths, same outcome — see ZigiOps running on your real systems.
Start a Free Trial Book a DemoNo setup calls. No commitment required. See ZigiOps running against your actual environment.
Have questions? We're here to help. info@zigiwave.com