ZigiOps connects Jira Service Management to your clients' tools — no code, no manual data transfer, no data left behind.
With N clients, Jira Service Management teams face the same friction every day: your engineers copy data by hand, escalations get lost, and nothing stays in sync.
Engineers duplicate ticket details between JSM and client platforms — ServiceNow, Salesforce, Remedy. Every field is a copy-paste opportunity for error.
When a customer updates an issue in their system, it doesn't propagate to the other. Clients see stale data. Your team loses context.
Point-to-point integrations built in-house require multiple resource-heavy cycles to maintain. Most time is spent on upkeep, not innovation.
When a ticket needs to move between systems, handoffs bypass or never land in the correct destination, breaking resolution timelines.
A no-code integration platform built specifically for service operations. You set the logic once — ZigiOps handles the data movement in real time, in both directions.
A ticket created in JSM appears in the client's system immediately. Status updates on their side reflect in JSM without anyone touching a button.
Drag field connectors from the visual UI. Map fields transformed by conditions, logic, and value translation — no scripting required.
Run separate integration configs per client, each scoped to a sandbox — different systems, different field maps, different rules.
ServiceNow, Salesforce, Zendesk, BMC Remedy, Freshservice, PagerDuty. Pre-built connectors with no custom development.
ZigiOps is a stand-alone engine, not a data store. You control where it syncs and what it touches.
Run ZigiOps inside your own infrastructure. No data leaves your network or cloud VPC.
ZigiOps processes data in flight and does not store copies of your synced records.
All APIs use HTTPS. Credentials are stored in encrypted vaults accessible only to your team.
Granular permissions control who can configure integrations, view logs, or trigger syncs.
Each client integration runs in its own scoped config — no data cross-contamination.
Every sync is logged and timestamped. Alerts on failures maintain complete visibility.
Most integration projects fail during implementation. Ours don't — because our engineers stay with you through every step.
From your first demo to production go-live, a ZigiOps engineer works alongside your team. We've seen every edge case across hundreds of MSP deployments. We help you avoid them.
One person who knows your setup, your field mappings, and what you're trying to achieve from day one.
You message directly into a shared channel with our engineers, faster than any service desk.
Production issues get prioritized, not queued. Median first response for critical issues is under 4 hours.
As your client base expands, we help you refine and extend integrations — no extra cost.
No sales pitch. We take one of your real integration scenarios, connect it to a test environment, and show you actual data moving between JSM and your target system.